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Our Vision

REGULATORY:

Use our expertise to audit utility service through regulations, rules, rates, and other actions so that all Members can depend on the availability of affordable, reliable, environmentally sound, and safe services.

The markets in which we conduct our audits are utility service territories governed by the National Association of Regulatory Utility Commissioners. Our goal is that all utility services reflect and balance the needs and expectations of our Members.

Members have knowledge of and access to a variety of services.

Innovation is valued and encouraged, as a means to fulfill our Member expectations.

Technology is state of the art, and makes wise use of utility resources.

Quality is defined by our Membership Avoided Cost.

TO MEET THIS VISION WE WILL:

Focus on the "BIG PICTURE" in policy development to accomplish utility customer satisfaction. Protect the public and our Member interests, and simultaneously allow utilities to manage their businesses without undue interference, enabling them to excel in serving our Members.

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